We have bought 2 boats from this company, 2011 &
2012 and at the same time we were planning on
purchasing the 3rd a 28' x 10' until all this, just
like everything else I'm sure he will state
something different, By the way we spent over 225k.
in one year with this company, you just have to read
some of our adventures w/John.
CCI boats do not come with a manufacture stability
plate, We paid an addition $500 to
have a 3rd party stability test done, CCI would not
give us a copy of this report. CCI did
finally send a manufacture rating plate
to put on the boat.
Understand this has been going on for
a year, we were wrong to buy the 2nd boat from them
w/o getting the 1st boat corrected.
DO NOT ASSUME ANYTHING
with these people, make sure every nut &
bolt is itemized in writing, drawing is confirmed
and that you understand completely what is warranty
and what you are getting especially if you do not
live in that area before you purchase. Engines in
Florida do not have to be titled, in our state they
do, make sure you get all the proper paper work.
They also informed us they do not have any insurance
and they have a lot of theft and if the engine (s)
or anything else get stolen it would be up to us to
get them replace. They nickel and dime you through
the building process, I do understand that if I add
additional stuff that it is NOT FREE! BUT when CCI
is asking top dollar I do expect the craft to be
correct, The craft should accelerate w/o
cavitations, the toilet, the stereo, the anchor
should work, if we get a binimi top I do not expect
to pay extra for the upright poles or putting a horn
on the boat, duh! Yes, horns are not included, they
are extra. We have corrected these defects at our
expense, disappointments and humility.
This below is an example of the
unprofessionalism of this company
if you do not live next to
don't expect to get any help at all
from them just verbal abuse!
Quote From John the owner of Catamaran
Coaches, November 20, 2012:
Tell ya what
Tony,Do us both a favor and never call again ,I
don't need to listen to your BS.Send us the hatch
and we'll Gladly send you a new one or If not Shove
it up your ASS, either way Have a a great Day !!
John to Toni: It has to be shipped to me
so I can send back for replacement.
This is not
cost effective to send broken parts back, this
is poor craftsmanship to begin with, why would
anyone put a plastic entry door into the hull in
the middle of the deck floor where everyone
walks and stands. John you need to except a pic! It is sad
you do not have a good enough relationship
with your vendors or you pay the charges, especially when your
customers have spent over 225k. with you on 2
boats in a year and then you say "Some customers just
won't spend the money". WOW!!!!!! NOW you
say you could have made the door match the floor
and we would not spend the money!!!!!!!!!!
are a liar and so full of crap you never even
mentioned this at all. John maybe you should
listen to your customers.
Toni to John:
hatch plate to the middle pontoon cracked. I've
had people stepping over it but am afraid a
drunk will forget and go through it. Do you have
a replacement or do we have one made which
you'll take care of? What was the cost on it so
we can compare if we have to replace it here to
avoid shipping costs for you?
Quote from John Feb 12, 2012:
Not wanting to debate all this ,yes we made a few
mistakes on your Boats,and will correct them,and
will for the remainder of your warranty,Your parts
will be mailed asap I get home ! You have a great
vacation yourselves !
Quote from John
April 25, 2012:
I comfirmed what I was willing to do
several emails ago,I sent you jack plates,but Im not
paying to install them and all though you traded my
battery in for $5.00 which You could have just taken
it in for a free replacement,I said I'll pay the
$75.00,I sent a new through hull,The Stereo could
have just had the gains turned down ,you were asking
to much of it,What you did Im sure helped,But as you
remember,I had to fight tooth and nail on every
option we put on each boat,and you were no way going
to upgrade to better eq.
So this is where we stand john
Oct. 2012, John has not paid the $75.
below, John Did Not "fight tooth and nail
on every option we put on each boat".
Here is a list of problems
with corrections and with his
response, these are problems that should have been
correct before delivery:
As per our conversation's you
would take care of manufacture defects:
Cavitations/No or little reverse: Engine to
close to hull and not deep enough / no step in
outer hulls for water flow. To correct the
problem you sent 2 - 10" jack plates to extend
the engines and drop down.
Correction: Had Jack plates installed, I am
satisfied with this modification, just a note
- would still like a little more reverse
and steering a bit more stiff.
Response: Sent FREE Jack plates as kind
jester not paying to install ( Boat was water
tested before delivery and Handled very well for
50' X 16' with twin outboards)
NOTE: This was my complaint from the
beginning, you had to slowly accelerate to go
anywhere, cavitations and reverse was very weak,
Bow would not come up at all, causing a lot of
spray, pushing water, John had told us that he
clocked the boat on test drive @ 30mph, NOT!
Runs good now, bow comes up and will do 21 knots
with twin Suzuki 225hp, it is a party boat, we
do not go very fast just did not want it to
labor and to be able to use reverse with
passengers on board. We are not trying to make
it a go fast boat! Engines installed are short
shaft and should have been long shaft. John, if
you thought it handled very well on test drive
(NOT) you are welcome to come drive the boat now
and see the difference. Should have been correct
the 1st time. This cost us $2000 in labor to
have the jack plates installed.
No Water Supply for Toilet /
toilet dry kept breaking, Manufacture installed a flat thru
hull fitting with a non-self priming bilge pump,
if you got it primed and drove the boat it would
simply suck the water out.
Correction: We had a
collapsible water tank made for water supply to
toilet- parts $300
Toilet manufacture (NOT CCI) sent
complete inside hardware assembly,
their customer service was great and I got the
parts in 2 days, .
w/jack plate a cupped thru hull fitting / will
install @ later date when boat has to be pulled
out of water.
Sent new thruhull Brass, only
needed Plastic grated cup, no labor. (what a
joke, No Labor??? Let me go get my magic wand)
NOTE: John laughed when I 1st told I
was having problems, stating you have to have
water for it to work properly. They forgot to
install water tank and or just went the cheapest
way possible. The boat has to be pulled out of the water
to installed either part, marinas do not do this for
free. Yes we had a tank made to correct the
Anchor line keeps coming off
track and binding up (bent all mounting
hardware): Too large of anchor line
installed by manufacture for that unit.
Correction: Replaced with Proper Anchor line
- Parts $200
Recommendation, feeding line thru
frt of hull down low, you cannot see, takes 2
people to operate.
Should be mounted on topside of
Response: Ancor line +
chain, Send old one back I will get replaced if
possible (over a year old now)
NOTE: I am not sending
back at my expense, it was more cost effective and faster just to go and get the
Stereo shutting down and
amps overheating: refer to Google for
information on this subject.
Correction: I paid to have someone come out
analyze system - Rewired speakers.
Amp mounted upside down -
overheating, had plate made w/2-fans and
correctly remount amp right side up. Parts Only $200
Stereo "Fix" Turn down Gains,
trying to get to much volume out of sys.
Manufacturer said mounting upside down was fine
Plus we've been doing it that way for years.
NOTE: This boat was designed to be
a party boat, the stereo plays a large part,
using the same amps the manufacture (CCI)
installed but having a mounting plate made with
fans and installing the amps correctly, the
sound system plays as designed. DID NOT TURN
Everyone I have spoken to about this says the
same thing, mounting amps upside down creates
excessive heat and will shut down.
Bad spot (tear) in canvas/top: I
sent pics to you and you said if I have any
problems you would take care it. It seems to be okay for now.
I told you if you wanted to send
canvas back when you got the boat to do so ,now
boat is over 1 year old, canvas is still under
warr, Labor not.
NOTE: His response is not true
and as he stated his girlfriend showed this to
him and they did nothing .
Crack in rear top deck, I sent
pics to you - I did as you said I put 5200 on
Please give me recommendation how
often I will have to regel-coat floor,
very thin on floor coming into
boat center rear entrance/surface is
also getting smooth on deck floor.
as far as the glass work at
step,I told you to 5200 it ,you did ,have not
hear any problems since,Gel coat wear is a
normal maintenance ,regel when thin !
Frt gate latch does not hold
Correction: having to strap down.
- Purchased and brought home January 2012!
Complaint: Frt cleat fell off on
test drive, CCI remounted top side and pulled
down with trailer winch damaging deck.
removed cleat, put 5200 sealer on it and installed
ring on front of boat.
Battery died - tested battery
(NOTE: old batt / acid all over it) had to
replace port deep cycle battery. Battery
Switch on/off only - Wrong Battery switch /
had requested a 1 - 2 - all - off switch,
This is why we had 2 batteries installed -
Installed New Battery with the 1, 2, ALL,
Off switch, with a local battery company,
the battery installed is not sold in this
Bad battery, it would
have been a easy fix, call me when it was
discovered and I could have told you were to
take it to get replaced at no charge, you
took it pond yourself to replace and trade
battery in for $5.00 I will Send $75.00 as a
NOTE: Have not received this
jester money, also
the 1st time I told him he wanted me to send
battery back to him (just like everything
else), not cost effective, he
informed me it was his money and his
decision BUT it is my money to send the battery.
You have to ask why they delivered a boat
with used batteries to begin with.
Hose on lower end of engine
Correction: We installed fitting.
Very sloppy finish between
center and rt pontoon frt bottom side -
Toni had told you about this
and you told her it should not be a problem,
Have not done anything
your boat was a demo
that started life as a catamaran, center
pontoon was added after not during new
build, no room to work in between and we did
make the stern area look better.
The sloppy work was not disclosed at
Wash down hose leaking - you
said you would send a new hose.
send new hose Please return old one first so
I can get credit ( once again return parts
to him, at our cost).
NOTE: I have to spend my money to send it?
I can go purchase a new hose for just about
the same cost to ship it, not cost effective
and a waste of my time. They installed a bilge pump and not a
pressure pump to wash down the boat.
Complaint: August 3, 2012
Unloaded the 26' boat into the water turn the
steering wheel something popped and no
We loaded the boat back on the trailer, took
the boat home only to find the steering
Cable old and worn does not appear to be new
parts, grease old and caked.
Reported problem 8/3/12, CCI sends part only
UPS ground 8/6/12 due to come in 8/10/12, if
you are company and using your boat (CCI
knows we are a company) do not expect John
to be in any hurry.
Conclusion: We do not
recommend this company, John (the owner) has
a real problem.
A company or someone depending on their
equipment should go somewhere else.